Eddie On Everything

No, Dell, I don’t want a warranty extension. But you already knew that, didn’t you?

December 21, 2007 on 4:50 pm | In windows xp, privacy, consumer protection |

Extended warranties are very lucrative. So lucrative, in fact, that it’s reported that over 60% of large electronics retailers’ profits come from selling these protection plans.

Knowing how profitable these plans are, it didn’t surprise me when Dell called to ask if I wanted to extend the warranty on a computer I had purchased about a year ago. “No thanks, I answered.” It didn’t surprise me when I got a similar call about 2 days later, either - last December, I purchased quite a few Dell machines for both my home & office. With the third call, it started to get annoying. Then came the fourth call. Then the fifth. Then the sixth. And so on, and so on.

They call me on both my cell phone and my work phone, and they always start out with a fake buddy-buddy approach of “Hey, this is Jim from Dell, how are you doing today?” The message: at Dell, we don’t want to be in business with you, we’d rather be your friend.

If you really want to be my friend, Dell, you’ll stop calling me. I’ve asked (very politely, I might add) each of the last 4 people who’ve called to please stop calling. “No, I don’t want the warranty, just like I told the last few people who’ve called. Please stop calling me.”

“Oh, I’m so sorry sir…”

Really? If you were sorry, you’d stop calling.