Since I recently purchased a home, I signed up for Angie’s List last month. If you’re not familliar with the site, it’s a website where consumers can rate a variety of service businesses – plumbers, roofers, window guys, etc. It’s not free – a membership to Angie’s List runs about $6/month in my city. They say that this pay-for-play business model keeps the ratings more genuine. That may be true, but I don’t really see a lot of value in the service so I chose to cancel my membership after just one month.
Boy was I in for a shocker – the “Manage my account” feature of their website does not allow cancellations! Annoying, right? Instead, you have to call, email, or FAX them a cancellation request. I first emailed, then thought that the sort of company that makes cancelling so difficult would probably lie & say they never received my email. So I followed up with a phone call & used an annoyingly slow “automated” cancellation feature. (I use quotes around “automated” because it’s not that at all – you just read your information into a recorder.)
The internet is filled with horror stories about people having a hard time cancelling Angie’s List.
Wish I’d seen those before joining. Oh well. Let that be a lesson to me – I should have used a one-time use credit card number for any recurring type subscriptions that I’m not sure I want to recur.
Tip: If you’re thinking of joining, try using code “FREE” to save the membership fee. (Or check Retail Me Not for a newer coupon code.)