Eddie On Everything

58 Comments on “It’s Hard to Cancel Angie’s List Subscriptions – Beware”

1. 
   Anonymous
   December 21st, 2009 at 1:48 pm

   This is definitely true. I am surprised no one sues this company.

2. 
   Anonymous
   December 26th, 2009 at 3:17 am

   yep, this is true. no cancellation info on website. very annoying

3. 
   Cheryl Reed
   March 4th, 2010 at 9:40 am

   Cheryl Reed from Angie’s List here.

   I read your comments with a bit of dismay and wanted to first say that we’d never lie about getting email from a member — whether it’s to cancel or renew.

   While you may not agree with our cancellation and renewal policies, we do try to make them clear to folks up front when they first sign up.

   You can start here: http://www.angieslist.com/angieslist/visitor/faq.aspx

   And see more specifics here: http://www.angieslist.com/angieslist/aluseragreement.aspx?agree=yes

   We don’t offer refunds for monthly subscriptions, but we do offer a 110 percent money back guarantee for annual subscriptions.

   We also have a staff dedicated to member services, who are available 6 days a week at 1-888-888-5478 to help with cancellation — or any other issue members have. They’re expected to respond to all emails coming in. If you haven’t received a response to something you sent in, please let us know and we’ll address it.

   I’m sorry you didn’t find the service valuable. We do have neighborhood specialists who can help you with specific research should you not find what you need on the site.

   Congrats on the home purchase. Should you ever change your mind about Angie’s List, we’ll be around to help.

4. 
   eddie
   March 4th, 2010 at 9:53 am

   Thanks for your response, Cheryl Reed.

   At 6986 words, your Membership Agreement is 18 pages long.
   Do you honestly believe that you are making the cancellation policy “clear” by burying it in there? Or are you being disingenuous?

   I think you know, as well as I do, that no one reads these 18 pages before signing up. People expect the cancellation process to be as painless as the signup process. Why do you make signing up so easy, but cancellation so hard?

   Here, for your reference:

   ANGIE’S LIST MEMBERSHIP AGREEMENT
   Last updated on March 1, 2010
   Brownstone Publishing, LLC d/b/a Angie’s List (“Angie’s List”) provides reviews and ratings on a variety of service contractors and health related providers (collectively, “Service Providers”) to you, the user (“You”), to allow You the opportunity to read about the experiences other users have had with these Service Providers and to provide Your own reviews and ratings on the Service Providers You use.
   In order to use the Service (as defined below), You must read and accept all of the terms and conditions in, and linked to, this Membership Agreement (this “Agreement”), which may be modified by Angie’s List from time to time at our sole discretion. All modifications will be posted on http://www.angieslist.com (our “Website”) and such modifications will become effective immediately upon the posting thereof. It is your responsibility to review this Agreement on a regular basis to keep yourself informed of any modifications. We strongly recommend that, as You read this Agreement, You also access and read the linked information. By accepting this Agreement, You also agree that Your use of some Angie’s List-branded websites or other websites we operate may be governed by separate membership agreements and privacy policies. BY ACCEPTING THE TERMS OF THIS AGREEMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY ALL OF THE TERMS, CONDITIONS AND NOTICES CONTAINED IN THIS AGREEMENT JUST AS IF YOU HAD SIGNED THIS AGREEMENT.
   TERMS OF USE
   1. ANGIE’S LIST SERVICE
   Angie’s List provides reviews and ratings on a variety of Service Providers based upon the actual first-hand experiences other users have had with these Service Providers and also provides You with the opportunity to provide Your own reviews and ratings on the Service Providers You use (collectively, the “Service”). The Service is currently comprised of two types of subscriptions: (1) Angie’s List and (2) Angie’s List Health.
   2. REGISTRATION INFORMATION
   As a condition of Your use of the Service, You agree to (a) provide Angie’s List with true, accurate, current and complete information as prompted by the Angie’s List’s registration forms, when registering for or using the Service and (b) update and maintain the truthfulness, accuracy and completeness of such information.
   3. MINIMUM AGE
   If You are under the age of eighteen (18), You are prohibited from using or registering for the Service.
   4. USE VOID WHERE PROHIBITED
   Membership in the Service is void where prohibited.
   5. PRIVACY POLICY
   Angie’s List has established a privacy policy to explain to You, and other users, how Your personal information is collected and used. This privacy policy is located at http://www.angieslist.com/AngiesList/Visitor/Faq.aspx#privacypolicy.
   6. SERVICE FEES AND BILLING METHODS; AUTOMATIC RENEWAL
   Angie’s List will charge You a membership fee in order to provide the Service (the “Membership Fee”). You acknowledge that Angie’s List reserves the right, at any time, to modify its Membership Fees and billing methods. Membership Fees for access to the Service may be made either on a monthly or annual basis. Once a membership is purchased, you will be granted access to the Service for one subscription within a market selected by You. You may purchase access to additional subscriptions within a market (“Additional Lists”) on the terms and subject to the conditions set forth below. Annual Membership Fees may be paid in advance by cash, check, credit card, debit card or PayPal. Monthly Membership Fees and Additional List Fees may only be paid in advance by credit card, debit card or PayPal. The terms of such monthly, annual and Additional List membership plans are listed below. UNLESS SUCH MEMBERSHIP PLAN IS CANCELLED OR TERMINATED AS PROVIDED BELOW, ALL MEMBERSHIP PLANS WILL BE AUTOMATICALLY RENEWED UPON THE TERMS SET FORTH BELOW.
   Monthly Payment Plan:
   IF YOU SELECT THE MONTHLY PAYMENT PLAN, EACH MONTH ANGIE’S LIST WILL AUTOMATICALLY RENEW YOUR MEMBERSHIP ON A MONTH-TO-MONTH BASIS AT THE MEMBERSHIP FEE (AS SUCH MEMBERSHIP FEE MAY BE MODIFIED AS PROVIDED ABOVE) USING THE CREDIT CARD, DEBIT CARD OR OTHER PAYMENT INFORMATION ON FILE WITH ANGIE’S LIST. Each monthly renewal payment will take place on or about Your expiration date. If the renewal of Your monthly membership fails for any reason, we will attempt to process Your renewal for a period up to one hundred eighty (180) days in accordance with our standard renewal practices then in effect (which may be modified from time to time by Angie’s List). Except as otherwise required by applicable law, You agree that Angie’s List will not provide You with any notices prior to each monthly renewal payment.
   Annual Payment Plan:
   IF YOU SELECT THE ANNUAL PAYMENT PLAN, ANGIE’S LIST WILL AUTOMATICALLY RENEW YOUR ANNUAL MEMBERSHIP FOR ONE YEAR AT THE MEMBERSHIP FEE FOR ANNUAL MEMBERSHIPS (AS SUCH MEMBERSHIP FEE MAY BE MODIFIED AS PROVIDED ABOVE) USING THE CREDIT CARD, DEBIT CARD OR OTHER PAYMENT INFORMATION ON FILE WITH ANGIE’S LIST. Such annual renewal payment will take place on or about the 1st of the calendar month in the month in which Your annual membership expires. If the renewal of Your annual membership fails for any reason, we will attempt to process Your renewal for a period up to one hundred eighty (180) days in accordance with our standard renewal practices then in effect (which may be modified from time to time by Angie’s List). Except as otherwise required by applicable law, You agree that Angie’s List will not provide You with any notices prior to each annual renewal payment.
   Additional List Plan:
   Upon purchase of a membership, the initial subscription selected by You is considered Your “primary” subscription. You may purchase access to additional subscriptions through Your membership by using the Additional List feature located on the Website. In order to purchase and obtain access to Additional Lists, Your primary subscription must be active and in good standing. Additional Lists may only be purchased for annual terms. IF YOU PURCHASE ANY ADDITIONAL LISTS, ANGIE’S LIST WILL AUTOMATICALLY RENEW EACH ADDITIONAL LIST FOR ONE YEAR AT THE MEMBERSHIP FEE FOR SUCH ADDITIONAL LIST (AS SUCH MEMBERSHIP FEE MAY BE MODIFIED AS PROVIDED ABOVE) USING THE CREDIT CARD, DEBIT CARD OR OTHER PAYMENT INFORMATION ON FILE WITH ANGIE’S LIST. The renewal payments will take place on or about the expiration date of Your Additional List(s). If the renewal of any of Your Additional List subscriptions fails for any reason, we will attempt to process Your Additional List renewals for a period up to one hundred eighty (180) days in accordance with our standard renewal practices then in effect (which may be modified from time to time by Angie’s List). Except as otherwise required by applicable law, You agree that Angie’s List will not provide You with any notices prior to each renewal payment for any Additional Lists. In the event your primary subscription is not renewed or terminated for any reason, any Additional List subscriptions purchased will be automatically terminated.
   Membership Renewals:
   If You received a free offer to access (a) all subscriptions in the Service or (b) Angie’s List Health, Angie’s List will renew your membership at the Membership Fee (as such Membership Fee may be modified as provided above) using the credit card, debit card or other payment information on file with Angie’s List. All existing memberships will be renewed at the Membership Fee (as such Membership Fee may be modified as provided above) and will include access to all subscriptions unless You otherwise elect to cancel access to a particular subscription in accordance with the provisions set forth below.
   If you received a free offer for Your Additional List, Angie’s List will provide you notice via email prior to renewing the Additional List at the Membership Fee (as such Membership Fee may be modified as provided above) using the credit card, debit card or other payment information on file with Angie’s List.
   CANCELING YOUR MEMBERSHIP:
   Monthly Payment Plan: IF YOU DECIDE TO CANCEL YOUR MONTHLY MEMBERSHIP WITH THE SERVICE, YOUR CANCELLATION REQUEST MUST BE RECEIVED NO LATER THAN 5:00P.M. (INDIANAPOLIS, INDIANA LOCAL TIME)ON THE BUSINESS DAY PRIOR TO YOUR SCHEDULED MONTHLY RENEWAL PAYMENT DATE. YOU MAY CANCEL YOUR MONTHLY MEMBERSHIP BY PROVIDING ANGIE’S LIST WITH NOTICE OF YOUR DESIRE BY CONTACTING ANGIE’S LIST BY FIRST CLASS CERTIFIED MAIL AT 1030 EAST WASHINGTON STREET, INDIANAPOLIS, INDIANA46202, BY TELEPHONE AT (866) 623-6088, BY FACSIMILE AT (866) 223-8636 OR BY EMAIL ATmemberservices@angieslist.com.
   Annual Payment Plan: IF YOU DECIDE TO CANCEL YOUR ANNUAL MEMBERSHIP WITH THE SERVICE, YOUR CANCELLATION REQUEST MUST BE RECEIVED NO LATER THAN 5:00 P.M. (INDIANAPOLIS, INDIANA LOCAL TIME)ON THE BUSINESS DAY PRIOR TO YOUR SCHEDULED ANNUAL RENEWAL PAYMENT DATE. YOU MAY CANCEL YOUR ANNUAL MEMBERSHIP BY PROVIDING ANGIE’S LIST WITH NOTICE OF YOUR DESIRE BY CONTACTING ANGIE’S LIST BY FIRST CLASS CERTIFIED MAIL AT 1030 EAST WASHINGTON STREET, INDIANAPOLIS, INDIANA46202, BY TELEPHONE AT (866) 623-6088, BY FACSIMILE AT (866) 223-8636 OR BY EMAIL ATmemberservices@angieslist.com.
   Additional List Plan: IF YOU DECIDE TO CANCEL ANY OF YOUR ADDITIONAL LIST MEMBERSHIPS WITH THE SERVICE, YOUR CANCELLATION REQUEST MUST BE RECEIVED NO LATER THAN 5:00 P.M. (INDIANAPOLIS, INDIANA LOCAL TIME) ON THE BUSINESS DAY PRIOR TO YOUR SCHEDULED ADDITIONAL LIST RENEWAL PAYMENT DATE. YOU MAY CANCEL ANY OF YOUR ADDITIONAL LIST MEMBERSHIPS BY PROVIDING ANGIE’S LIST WITH NOTICE OF YOUR DESIRE BY CONTACTING ANGIE’S LIST BY FIRST CLASS CERTIFIED MAIL AT 1030 EAST WASHINGTON STREET, INDIANAPOLIS, INDIANA 46202, BY TELEPHONEAT (866) 623-6088, BY FACSIMILE AT (866) 223-8636 OR BY EMAIL AT memberservices@angieslist.com.
   Subscriptions: IF YOU DECIDE TO CANCEL ACCESS TO A SUBSCRIPTION OR SUBSCRIPTIONS INCLUDED IN THE SERVICE, YOUR CANCELLATION REQUEST MUST BE RECEIVED NO LATER THAN 5:00 P.M. (INDIANAPOLIS, INDIANA LOCAL TIME) ON OR BEFORE THE THIRTIETH (30TH) DAY AFTER YOUR RENEWAL PAYMENT IS MADE. YOU MAY CANCEL ACCESS TO A SUBSCRIPTION OR SUBSCRIPTIONS BY PROVIDING ANGIE’S LIST WITH NOTICE OF YOUR DESIRE BY CONTACTING ANGIE’S LIST BY UNITED STATES POSTAL SERVICE, CERTIFIED MAIL, FIRST CLASS MAIL, POSTAGE PRE-PAID, AT 1030 EAST WASHINGTON STREET, INDIANAPOLIS, INDIANA 46202, BY TELEPHONE AT (866) 623-6088, BY FACSIMILE AT (866) 223-8636 OR BY E-MAIL AT memberservices@angieslist.com.

   Angie’s List Magazine Subscription Fee:
   Monthly and annual memberships include a subscription to the Angie’s List monthly magazine. A portion of Your Membership Fee ($6.50 per year) will be applied towards Your subscription to the magazine. The magazine subscription fee is not deductible from Your Membership Fee.
   Authorization to Update Credit Card Account Information; Account Updater:
   If the credit card or debit card provided by You to Angie’s List has expired during an attempt to renew Membership Fees pursuant to this Section 6, You authorize Angie’s List to revise the expiration date and proceed with billing using the same credit or debit card account. In addition, as a convenience to you, Angie’s List contracts with a third party service that refreshes expired or replaced credit card and debit card numbers with the numbers of any replacement cards so that Your paid Services do not lapse because the credit card or debit card information initially on file with Angie’s List has expired or changed (“Account Updater”). By registering for the Service and receiving a membership, You consent to and authorize Angie’s List’s disclosure of Your credit or debit card information to Account Updater. You further consent to the third party’s use of such information solely in connection with Account Updater. You also consent to Angie’s List receipt and use of updated credit card or debit card account information from Your financial institution in connection with the provision of the Service as provided in this Agreement and the privacy policy.
   7. ACCOUNT SECURITY
   Angie’s List will assign You a user ID and a password when You register. Your user ID and password may only be used by You and the members of Your household. You are solely responsible for maintaining and protecting the confidentiality of Your user ID and password, and are fully responsible for all activities that occur under Your user ID and password.
   8. LIMITED LICENSE TO WEBSITE AND MAGAZINE
   By agreeing to the terms and conditions of this Agreement, Angie’s List grants You a limited license to access and use the reviews and ratings offered by the Service for Your personal purchase decisions. You acknowledge and agree that You will not access, reproduce, duplicate, copy, sell, re-sell, visit or otherwise exploit for any commercial, educational (or any other non-personal) purpose the reviews and ratings and any content, without the express written consent of Angie’s List.
   9. SUBMISSIONS OF REVIEWS
   In order for You to submit Your own reviews and ratings on the Website and in the Magazine, You acknowledge and agree that:

   (a) all of Your reviews and ratings will either be based upon (i) Your actual first-hand experiences with the Service Providers You are reviewing or (ii) as provided under paragraph 13 below, an individual and that individual’s actual first-hand experience with a health care or wellness provider whereby You have the legal authority to disclose such health information and experience of such individual;
   (b) all of Your reviews and ratings of the Service Providers that You are rating will be accurate, truthful and complete in all respects;
   (c) You do not work for, own any interest in or serve on the board of directors of, any of the Service Providers for which You submit reviews and ratings;
   (d) You do not work for, own any interest in or serve on the board of directors of any competitors of the Service Providers for which You submit reviews and ratings;
   (e) You are not in any way related (by blood, adoption or marriage, if the Service Provider is an individual) to any of the Service Providers for which You submit reviews or ratings; and
   (f) Your name and report information will be made available to the Service Providers on which You report.

   10. CONTENT LICENSE
   Although Angie’s List does not claim ownership of any of the reviews, ratings, communications, information, data, text or other materials You give us (collectively, the “Content”), by providing Content for the Website and the Magazine, You automatically grant, and You represent and warrant that you have the right to grant, to Angie’s List an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, reproduce, adapt, modify and distribute such Content and to prepare derivative works of, or incorporate into other works, such Content, and to grant and to authorize sublicenses (through multiple tiers) of the foregoing. In addition, by providing Angie’s List with Content, You automatically grant us all rights necessary to prohibit the subsequent aggregation, display, copying, duplication, reproduction or exploitation of the Content on our Website or in the Magazine by any other party.
   11. PUBLICATION AND DISTRIBUTION OF CONTENT
   Angie’s List does not guarantee the accuracy, integrity, quality or appropriateness of any Content transmitted to or through the Service. You acknowledge that Angie’s List simply acts as a passive conduit and an interactive computer service provider for the publication and distribution of Content and for the publication and distribution of any content posted by Service Providers in response to Content (“Service Provider Content”). You understand that all Content and Service Provider Content posted on, transmitted through or linked through the Service, are the sole responsibility of the person from whom such Content originated. You understand that Angie’s List does not control, and is not responsible for Content or Service Provider Content made available through the Service, and that by using the Service, you may be exposed to Content that is inaccurate, misleading, or offensive. You agree that you must evaluate and make your own judgment, and bear all risks associated with, the use of any Content and Service Provider Content.
   You further acknowledge that Angie’s List has no obligation to screen, preview, monitor or approve any Content or Service Provider Content, or Content posted or submitted by any other Angie’s List member or any Service Provider. However, Angie’s List reserves the right to review and delete any Content that, in its sole judgment, violates the terms and conditions of this Agreement. By using the Service, You agree that it is solely YOUR RESPONSIBILITY to evaluate Your risks to bear associated with the use, accuracy, usefulness, completeness or appropriateness of any Content that You submit, receive, access, transmit or otherwise convey through the Service. Under no circumstances will Angie’s List be liable in any way for any Content or Service Provider Content, including, but not limited to, any Content or Service Provider Content that contains any errors, omissions, defamatory statements, or confidential or private information (including, but not limited to, health information) or for any loss or damage of any kind incurred as a result of the use of any Content or Service Provider Content submitted, accessed, transmitted or otherwise conveyed via the Service. You waive the right to bring or assert any claim against Angie’s List relating to Content or Service Provider Content, and release Angie’s List from any and all liability for or relating to any Content or Service Provider Content.
   12. SERVICE PROVIDERS
   Angie’s List does not endorse and is not responsible or liable for any Content, Service Provider Content, data, advertising, products, goods or services available or unavailable from, or through, any Service Providers (which includes, but is not limited to, health care and wellness providers). You agree that should You use or rely on such Content, Service Provider Content, data, advertisement, products, goods or services, available or unavailable from, or through any Service Provider (which includes, but is not limited to, health care and wellness providers), Angie’s List is not responsible or liable, indirectly or directly, for any damage or loss caused or alleged to be caused by or in connection with such use or reliance. Your dealings with, or participation in promotions of any Service Provider (which includes, but is not limited to, health care and wellness providers), and any other terms, conditions, representations or warranties associated with such dealings, are between You and such Service Provider (which includes, but is not limited to, health care and wellness providers) exclusively and do not involve Angie’s List. You should make whatever investigation or other resources that You deem necessary or appropriate before hiring or engaging Service Providers (which includes, but is not limited to, health care and wellness providers).
   You agree that Angie’s List is not responsible for the accessibility or unavailability of any Service Provider (which includes, but is not limited to, health care and wellness providers) or for Your interactions and dealings with them, waive the right to bring or assert any claim against Angie’s List relating to any interactions or dealings with any Service Provider (which includes, but is not limited to, health care and wellness providers), and release Angie’s List from any and all liability for or relating to any interactions or dealings with Service Providers (which includes, but is not limited to, health care and wellness providers).
   13. HEALTH RELATED PROVIDERS
   The contents of the Angie’s List Website, such as text, graphics, images, information obtained from Angie’s List’s, and other material contained on the Angie’s List Website (“Website Content”) are for informational purposes only. The Website Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of Your physician or other qualified health provider with any questions You may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something You have read on the Angie’s List Website.
   If You think You may have a medical emergency, call Your doctor or 911 immediately. Angie’s List does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Website. Angie’s List is not a health or wellness provider and cannot recommend or refer You to any health or wellness provider. Reliance on any information provided by Angie’s List, Angie’s List employees, others appearing on the Website at the invitation of Angie’s List, or other visitors to the Website is solely at Your own risk.
   The Website may contain health-related materials that are sexually explicit. If You find these materials offensive, You may not want to use our Website.
   You should be aware that if You post any health-related information about Yourself or anyone else on this Website, You do so at Your own risk. If You post Website Content about services rendered to another individual, You represent that You have the legal authority to receive health information about that individual and related to the Website Content from that individual’s health care providers and that You have the legal authority to further disclose such health information. If You post health-related information, You will be placing it into the public domain and it will not be protected by any federal or state laws that protect the privacy of health information. You also acknowledge that the health care or wellness provider about whom you submit Content may submit Service Provider Content that contain your private or confidential health information in response to Content you submit. Angie’s List is not liable for any such Service Provider Content. Please see Section 11 above (“Publication and Distribution of Content”) for more information about Angie’s List’s responsibilities related to Service Provider Content. Except as otherwise provided in this Agreement, neither Angie’s List, nor any of its users, has any legal obligation to keep Your health information confidential if You post it to this Website and it may be used for purposes that are unintended by You or Angie’s List.
   14. YOUR CONDUCT
   In connection with Your use of the Service, You represent and warrant that You:

   (a) are above the age of eighteen (18);
   (b) will abide by the letter and spirit of the terms and conditions of this Agreement and all applicable local, state, national or international laws;
   (c) will not submit any reviews that may be considered by Angie’s List to be unlawful, harassing, libelous, abusive, threatening, obscene, profane, hateful, offensive, harmful, vulgar, distasteful, defamatory, invasive of another person’s privacy or proprietary rights, or racially, ethnically or otherwise objectionable;
   (d) will submit thorough and thoughtful reviews of the Service Providers You review (for example, submitting a review describing a service contractor as “He/She is great.” without additional commentary is not a thorough and thoughtful review);
   (e) will not submit reviews that comment on other users or the reviews of other users;
   (f) will not impersonate, or attempt to impersonate, any other person, falsify contact information, misrepresent a relationship with any person or entity, including misrepresenting a relationship with Angie’s List, or otherwise attempt to mislead others as to the identity of the sender or the origin of a review or rating;
   (g) will not submit reviews that are encrypted or that contain viruses, Trojan horses, worms, time bombs, spiders, cancelbots or other computer programming routines that are intended to damage, interfere with, disrupt, impair, disable or otherwise overburden our Website;
   (h) will not access, download or copy any information contained on our Website through artificial means (including but not limited to spiders, hacking devices, computer programs, bots or other such means);
   (i) will not post non-local or otherwise irrelevant Content, repeatedly post the same or similar Content or otherwise impose an unreasonable or disproportionately large load on our infrastructure;
   (j) will not take any action that would undermine the review and rating process under the Service;
   (k) will not attempt to gain unauthorized access to the Service, other user accounts, or other computer systems or networks connected to the Service;
   (l) will not use the Service in any manner that infringes, misappropriates or violates any third party’s rights, including, but not limited to, transmitting any material that may infringe, misappropriate or violate a third party’s rights of publicity, contractual rights, fiduciary rights or intellectual property rights;
   (m) will not use the Service in any way that could interfere with the rights of Angie’s List or the rights of other users of the Service;
   (n) have sufficient rights in and to all Content that You provide, transmit or otherwise convey to Angie’s List in connection with the Service;
   (o) agree not to re-sell or assign Your rights or obligations under this Agreement;
   (p) will not reproduce, duplicate, copy, sell, re-sell or exploit any Content;
   (q) will not access any Content for any commercial, educational or other purposes not related to Your personal purchasing decisions, the express written consent of Angie’s List, which consent may be withheld by Angie’s List in our discretion; and
   (r) grant us an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, reproduce, adapt, modify and distribute the Content and to prepare derivative works of, or to incorporate such Content into other works, and to grant and to authorize sublicenses of the foregoing.
   The reviews and ratings that You provide do not reflect the views of Angie’s List, its officers, managers, owners, employees, agents, designees or other users. In addition, Angie’s List retains the right, in its sole discretion, to determine whether or not Your use of the Service is consistent with the terms and conditions of this Agreement. Angie’s List may suspend, restrict or terminate Your use of the Service and to refuse any future use of all or portions of the Service if Your use breaches or fails to comply with any of the terms and conditions of this Agreement. Additionally, Angie’s List may seek any and all other remedies available to it, including (a) seeking injunctive relief with any court of competent jurisdiction to enjoin any breach or failure to comply with any of the terms and conditions of this Agreement; and/or (b) if damages are ascertainable, seeking damages relating to any breach or failure to comply with any of the terms and conditions of this Agreement.
   15. DISCLOSURE OF INFORMATION
   Angie’s List may make Your identifiable information, account information and the Content available to our employees and third parties with whom we contract for use to handle Your account. In addition, Angie’s List may provide non-personally identifiable aggregate statistics, unique identifiers, demographic and other anonymous information about You and Angie’s List users to advertisers, Service Providers and other third parties. You agree that Angie’s List may make such uses of information You provide or Angie’s List collects.
   You agree that Angie’s List may access, preserve and disclose Your account information, any information provided by You to Angie’s List, including, but not limited to, the Content for the purposes described in this Agreement, if required to do so by law or if in good faith, Angie’s List believes that such access, preservation or disclosure is reasonably necessary to: (a) comply with any legal process, including but not limited to an enforceable court order or lawful third party subpoena; (b) enforce this Agreement; (c) respond to claims that any Content violates the rights of third parties; or (d) protect the rights, property or personal safety of Angie’s List, its users and/or the public.
   As Angie’s List continues to develop its business, it might sell or buy other companies or assets or be acquired or have substantially all of its assets acquired by a third party. In such transactions, customer information generally is one of the transferred business assets. You hereby consent to the transfer of Your information as one of the transferred assets and to be used for any purpose allowed under this Agreement.
   16. TERM AND TERMINATION
   THE INITIAL TERM OF THIS AGREEMENT WILL BE DEFINED IN YOUR MEMBERSHIP PLAN, AND WILL CONTINUE FOR AUTOMATIC SUBSCRIPTION RENEWALS THEREAFTER UNTIL TERMINATION BY EITHER PARTY IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT.
   If Angie’s List deems it necessary, in its sole discretion, Angie’s List may immediately terminate this Agreement, Your account and Your access to the Service. If Angie’s List merely terminates Your account for its convenience and You are not in breach of this Agreement, Angie’s List will refund Your membership fees on a pro rata basis from the date of such termination to the end of the then current term.
   Termination of Your account will include removal of Your access to all offerings of the Service, deletion of Your password, deletion of all related information and files, may include the deletion of the Content associated with Your account (or any part thereof), and barring Your further use of the Service.
   17. MODIFICATION OF TERMS AND CONDITIONS
   Angie’s List will have the right to modify and restate the terms and conditions of this Agreement, and such modification(s) will be effective immediately upon being posted on our Website (www.angieslist.com). Angie’s List will make note of the date of the last update to the Agreement on the first page of this Agreement. You are responsible for reviewing these terms and conditions regularly. Your continued use of the Service after such modifications will be deemed to be Your conclusive acceptance of all modifications to this Agreement. If You are dissatisfied as a result of such modification(s), Your only recourse is to immediately discontinue use of the Service.
   18. MODIFICATION, LIMITATION AND DISCONTINUANCE OF SERVICE
   Angie’s List reserves the right at any time to limit access to, modify, change or discontinue the Service with or without notice to You and we shall not be liable to You for any such modification, suspension or discontinuance of the Service. You agree that Angie’s List will not be liable to You or to any third party for any such limitation, modification, change, suspension or discontinuance of the Service. You agree that Angie’s List may establish general practices, policies and limits, which may or may not be published, concerning the use of the Service, including without limitation, the time that reviews and ratings will be retained, the maximum number of reviews and ratings that may be sent from an account, the length of reviews and ratings sent, and the maximum number of times and the maximum duration for which You may access the Service in a given period of time. You agree that Angie’s List has no responsibility or liability for the deletion or failure to store any reviews, ratings and other communications maintained or transmitted by or through the Service. You agree that Angie’s List has the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
   19. DELAYS
   The Service may be subject to limitations, delays and other problems inherent in the use of the Internet and electronic communications. Angie’s List is not responsible for any delays, failures or other damage resulting from such problems.
   20. USER FEEDBACK
   Angie’s List appreciates hearing from You, as well as our other users, and welcomes Your comments regarding our Service. Please be advised, however, that our policy does not permit us to accept or consider creative ideas, suggestions, or materials other than those which we have specifically requested. Although we do value Your feedback on our Service, please be specific in Your comments regarding our services and do not submit creative ideas, suggestions or materials. If, despite our request, You send us creative suggestions, ideas, drawings, concepts or other information (collectively, the “Submissions”), such Submissions will be the property of Angie’s List. In addition, none of the Submissions will be subject to any obligations of confidentiality and Angie’s List will not be liable for any future use or disclosure of such Submissions.
   21. COPYRIGHT MATERIALS
   You acknowledge and agree that all Content and other information on the Website and the Magazine, including, but not limited to, all text, graphics, logos, icons, images, audio clips, downloads, data compilations and software (collectively, the “Copyright Materials”) are the property of Angie’s List, and such Copyright Materials are the exclusive property of Angie’s List and are protected by all United States and international copyright laws.
   22. WARRANTY DISCLAIMER
   You understand and agree that THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THAT ANGIE’S LIST ASSUMES NO RESPONSIBILITY OR LIABILITY FOR THE TIMELINESS, DELETION OF CONTENT OR FAILURE BY THE SERVICE. ANGIE’S LIST EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OR ANY WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS, (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (D) ANY CONTENT OR INFORMATION YOU PROVIDE OR ANGIE’S LIST COLLECTS WILL NOT BE DISCLOSED OR (E) ANY ERRORS IN ANY SERVICE WILL BE CORRECTED. YOU ARE AGREE THAT USE OF THE SERVICE AND THE WEBSITE IS AT YOUR OWN RISK. In some jurisdictions, disclaimers of implied warranties are not permitted. In such jurisdictions, some of the foregoing disclaimers may not apply to You as they relate to implied warranties.
   23. LIMITATION OF LIABILITY
   YOU EXPRESSLY UNDERSTAND AND AGREE THAT ANGIE’S LIST WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COMPENSATORY, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF ANGIE’S LIST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) (COLLECTIVELY, “DAMAGES”), RESULTING FROM: (A) THE USE OR INABILITY TO USE THE SERVICE; (B) THE COST OF ANY GOODS AND/OR SERVICES PURCHASED OR OBTAINED AS A RESULT OF THE USE OF THE SERVICE; (C) DISCLOSURE OF, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR INFORMATION OR CONTENT; (D) CONTENT YOU SUBMIT, RECEIVE, ACCESS, TRANSMIT OR OTHERWISE CONVEY THROUGH THE SERVICE; (E) STATEMENTS OR CONDUCT OF ANY SERVICE PROVIDERS OR OTHER THIRD PARTY THROUGH THE SERVICE; (F) ANY OTHER MATTER RELATING TO THE SERVICE; (G) ANY BREACH OF THIS AGREEMENT BY ANGIE’S LIST OR THE FAILURE OF ANGIE’S LIST TO PROVIDE THE SERVICE UNDER THIS AGREEMENT OR (H) ANY OTHER DEALINGS OR INTERACTIONS YOU HAVE WITH ANY SERVICE PROVIDERS (OR ANY OF THEIR REPRESENTATIVES OR AGENTS). THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, some of the foregoing limitations may not apply to You.
   You understand and agree that Your unlimited access to the Content on the Website or in the Magazine represents a substantial portion of the value You receive from Your Angie’s List’s membership fee. THEREFORE, TO THE EXTENT ANGIE’S LIST IS FOUND LIABLE FOR ANYTHING RELATED TO THIS AGREEMENT OR THE USE OF THE SERVICE, ANGIE’S LIST’S LIABILITY FOR DAMAGES WILL NOT EXCEED THE EQUIVALENT OF ONE (1) MONTH OF MEMBERSHIP FEES (IF MEMBERSHIP FEES ARE PAID ON AN OTHER THAN MONTHLY BASIS IT WILL BE THE PRORATED VALUE OF MEMBERSHIP FEES OVER A ONE (1) MONTH PERIOD).
   YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT ANGIE’S LIST CONTRACTS WITH A THIRD PARTY TO PROCESS YOUR PAYMENT OF MEMBERSHIP FEES TO ANGIE’S LIST THROUGH THE USE OF A CREDIT CARD (A “CREDIT CARD PROCESSOR”). YOU UNDERSTAND AND AGREE THAT NEITHER A CREDIT CARD PROCESSOR NOR ANY OTHER PARTY INVOLVED IN THE CREDIT CARD PROCESSING PROCESS FOR ANGIE’S LIST, INCLUDING, BUT NOT LIMITED TO, THE COMPANY ISSUING THE CREDIT CARD TO YOU AND THE MERCHANT BANK (COLLECTIVELY, THE “RELEASED PARTIES”) SHALL BE LIABLE FOR ANY DAMAGES (AS DEFINED HEREIN AND SUBJECT TO THE LIMITATIONS SET FORTH IN THIS PARAGRAPH 23) SUFFERED BY YOU AS A RESULT OF THE FAILURE OF ANGIE’S LIST TO PROVIDE SERVICES TO YOU UNDER THIS AGREEMENT OR ANY BREACH OF THIS AGREEMENT BY ANGIE’S LIST. YOU HEREBY RELEASE EACH OF THE RELEASED PARTIES FROM ANY AND ALL DAMAGES YOU MAY SUFFER AS A RESULT OF THE FAILURE OF ANGIE’S LIST TO PROVIDE SERVICES TO YOU UNDER THIS AGREEMENT OR ANY BREACH OF THIS AGREEMENT BY ANGIE’S LIST. YOU AGREE TO INDEMNIFY AND HOLD HARMLESS EACH OF THE RELEASED PARTIES FOR ANY AND ALL DAMAGES IT MAY SUFFER AS A RESULT OF YOUR BREACH OF THIS PARAGRAPH 23. YOU HEREBY UNDERSTAND AND AGREE THAT ANGIE’S LIST SHALL BE SOLELY LIABLE FOR THE PAYMENT OF ANY DAMAGES TO YOU UNDER THIS AGREEMENT.
   24. INDEMNIFICATION
   You agree to indemnify, defend and hold harmless Angie’s List, its officers, managers, owners, employees, agents,designees, users, successors, assigns, service providers and suppliers from and against all losses, liabilities, expenses, damages, claims, demands and costs, including reasonable attorneys’ fees and court costs due to or arising from: (a) any violation of this Agreement by You; (b) the Content or other information provided by You to Angie’s List or that You submit, transmit or otherwise make available through the Service; (c) Your use of the Service; or (d) any violation of any rights of another or harm You may have caused to another. Angie’s List will have sole control of the defense of any such damage or claim.
   25. BREACH OF AGREEMENT AND LIQUIDATED DAMAGES
   You understand and agree that, because damages are often difficult to calculate, if it becomes necessary for Angie’s List to pursue legal action to enforce the terms and conditions of this Agreement, You will be liable to pay us the following amounts as liquidated damages, which you accept as reasonable estimates of Angie’s List’s damages for the specified breaches of this Agreement:

   (a) If you post Content in violation of this Agreement, You agree to promptly pay Angie’s List One Thousand Dollars ($1,000) for each item of Content posted in violation of this Agreement. We may (but shall not be required to) to issue You a warning before assessing damages.
   (b) If you display, copy, duplicate, reproduce, sell, re-sell or exploit for any purpose any Content in violation of this Agreement, You agree to pay Ten Thousand Dollars ($10,000).
   (c) If you use computer programming routines that are intended to aggregate records or reports from the Service or otherwise damage, interfere with, disrupt, impair, disable or otherwise overburden our Website, You agree to pay One Hundred Dollars ($100) for each report or record that is aggregated, disrupted, damaged or otherwise affected by You.
   (d) Except as set forth in the foregoing subparagraphs (a) through (c), inclusive, you agree to pay the actual damages suffered by Angie’s List, including, but not limited to attorneys’ fees and court costs, to the extent such actual damages can be reasonably calculated. Notwithstanding any other provision of this Agreement, we reserve the right to seek the remedy of specific performance of any term contained herein, or a preliminary or permanent injunction against the breach of any such term or in aid of the exercise of any power granted in this Agreement, or any combination thereof.

   26. NOTICE
   You agree that Angie’s List may communicate any notices to You under this Agreement, through electronic mail, regular mail or posting the notices on the Website. All notices to Angie’s List will be provided by either sending: (i) an email toIndianapolis@angieslist.com; or (ii) a letter, first class certified mail, to Angie’s List, 1030 East Washington, Indianapolis, Indiana 46202, Attn: Member Services. Such notices will be deemed delivered upon the earlier of the verification of delivery or two (2) business days after being sent.
   27. ENTIRE AGREEMENT
   This Agreement governs Your use of the Service and constitutes the entire agreement between You and Angie’s List. It supersedes any prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between You and Angie’s List regarding the subject matter contained in this Agreement. Additional terms and conditions may exist between You and third parties, including but not limited to, Service Providers and others. You represent and warrant that those third party agreements do not interfere with Your obligations and duties to Angie’s List under this Agreement.
   28. GOVERNING LAW
   This Agreement and the relationship between You and Angie’s List will be governed by the laws of the State of Indiana, notwithstanding the choice of law provisions of the venue where any action is brought, where the violation occurred, where You may be located or any other jurisdiction. You agree and consent to the exclusive jurisdiction of the state or federal courts located in Indianapolis, Indiana and waive any defense of lack of personal jurisdiction or improper venue or forum non conveniens to a claim brought in such court, except that Angie’s List may elect, in its sole discretion, to litigate the action in the county or state where any breach by You occurred or where You can be found. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out or related to your use of the Service or this Agreement shall be filed within one (1) year after such claim or cause of action arose or will forever be barred.
   29. PROVISIONS REMAINING IN EFFECT
   In the event Your membership with Angie’s List is terminated or lapses or You are no longer a user of Angie’s List, certain provisions of this Agreement will continue to remain in effect, including, but not limited to, Sections 10, 15 and 21 through 29.
   30. MISCELLANEOUS
   This Agreement may not be re-sold or assigned by You. If You assign, or try to assign, this Agreement, such assignment or attempted assignment will be void and unenforceable. It will not be considered a waiver of Angie’s List’s rights if Angie’s List fails to enforce any of the terms or conditions of this Agreement against You. In the event a court finds a provision in this Agreement to not be valid, You and Angie’s List agree that such court should incorporate a similar provision that would be considered valid, with all other provisions remaining valid in the Agreement. No joint venture, partnership, employment or agency relationship exists between You and Angie’s List as a result of this Agreement or use of the Service. You acknowledge and agree that each of the Released Parties shall be an intended third party beneficiary of this Agreement.
   IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MUST NOT USE THE SERVICE. BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS OF THIS AGREEMENT AND YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

5. 
   Cheryl Reed
   March 4th, 2010 at 4:09 pm

   I’m not being disingenuous at all. We think cancellation is easy — email us or call us toll-free.

   Cheryl

6. 
   eddie
   March 4th, 2010 at 4:12 pm

   Then why not make signing up just as easy, Cheryl? Why have users sign up online, when they could simply email you or call you toll-free?

7. 
   Dean
   April 1st, 2010 at 3:38 pm

   Hi. I logged in earlier in the month March to make sure that your company did NOT have my credit card information on file so my membership would NOT be automatically renewed on April 1st. But you guys and girls pulled a fast one. My membership was automatically renewed even though my payment/billing information does NOT show up in my Account. This is really a bad approach for your company to take. It makes users feel like you are holding their billing information without them actually seeing that you are holding their billing information. When I logged in mid-March and did not see my credit card information on file, I was under the impression that you did not keep that information and therefore would not automatically renew my account in April. Quite the fast one, Angie’s List folk! Now I wonder if Angie’s List is on Angie’s List because I would be the first to point out this bad service user thang…And I just read your membership service announcement – SORRY, NO REFUNDS FOR MONTHLY MEMBERSHIPS! You know what…that pisses me off even more. even though it’s just $1.30. I mean…you big companies just pull fast one’s over your consumers and we are just supposed to sit back and let it fly. I guess this is where the whole concept of society of amnesiacs…We will forget about this next week and your company will continue to do the same sorts of things, and I will forget that you stole $1.30 from me. Oh well. It’s a beautiful day and the sun is shining and today is my last day on Angie’s List…So please close my account! Thanx!

8. 
   Izzy
   May 4th, 2010 at 6:31 pm

   I’ve been on Angie’s list for a few months now. I realized that I don’t really use the service, so I decided to cancel thinking I’d sign up again later if I needed them. When I didn’t see anything obvious on their site regarding cancellation, I headed for Bing/Google. (Search engines do a good job of uncovering processes that website owners would prefer to hide.)

   Imagine my disappointment at seeing cancellation complaints filling the 5 of the top 10 search results for “Cancel Angie’s List”.

   I am impressed that the Angie’s List rep responded to your blog; but I was not impressed by the content of her reply.

   I assumed that it was common sense that you never -ever- make it difficult for users to do what they want to do on a website. Hiding cancellation to squeeze a few more months payments out of the lazier contingent infuriates users!

   The idea that Angie’s List would pull an amateurish marketing move like this is almost embarrassing. Angie’s List attracts serious, often prolific reviewers. What did they think these well-spoken people would do when they ran up against this lapse in common sense? (Hint: look at sites like this and comments like mine.)

9. 
   John
   May 21st, 2010 at 11:25 am

   Just got ensnared by this myself. I *thought* I signed up for a 1 month membership…then came the automatic renewal through on my cc. Search the web site in vain for a way to cancel, finally did a Google search and found out you need to call.

   Wait time = 15 minutes.

   Thanks for wasting my time Angie. Their credibility has dropped off a cliff for me. The reason I signed up in the first place was check it out before I advertised my business there. Not a chance they get those $’s now…hello Kudzu…

10. 
    Eric Forhan
    June 19th, 2010 at 10:38 pm

    I signed up for Angie’s List via a PayPal payment. I went immediately to the payment information area to stop any future monthly fees. All I found there was where I was supposed to put the credit card info. So, I thought perhaps PayPal was a one-time thing and I’d be safe to not pay more than the first month unless I so-chose.

    Wow, was I wrong. Sure enough just this morning did I get an email from PayPal saying I’d just sent Angie another payment.

    What a scam.

11. 
    Eric Forhan
    June 23rd, 2010 at 3:29 pm

    Update: I had sent an email to them asking how to cancel and resolve the situation. No response for three days, so I called and canceled. The operator said I could either wait about ten minutes or go through the automated system.

    The automated system turns out to be basically a voice recorder (after each question). They then say it will be canceled within five days.

    It took a couple days, but I received an email saying the membership had ended.

12. 
    Marie Prewett
    June 28th, 2010 at 10:14 pm

    Same problem. First I used the “automated system”. After going through various voice prompts that cut me short, the system finally stated the my membership “would not automatically renew!” Next, waited for a live person, and spoke with “Amanda” who was very pleasant and professional. But after going through the information, she then said, “You’re all set – you membership won’t automatically renew.” I then repeated that this was to CLOSE and CANCEL the account.

    This morning, I mailed off a Certified letter.

    An experience like this is guaranteed to ensure that a subscriber will never, ever, return at any time in the future!

13. 
    Mike Thommes
    July 22nd, 2010 at 5:26 am

    Yesterday I got my credit card bill and surprisingly found a charge from Angie’s List. When I called them to find out what the charge was, I was told that there was a long wait to talk to someone or I could email “MemberServices@angieslist.com”. A day later and a couple of emails with them showed the charge was for an annual automatic renewal. “It was in your membership contract.” I agree with a previous poster – nobody reads pages of legaleze. They just sent me a reply saying a refund would be applied to my credit card account and that my membership would be canceled.

    So while it was not supposedly too difficult to cancel the membership and get a refund (I will post here again if I don’t see the refund), automatic renewal of an annual membership borders on the same type of underhanded methods they are in the business of reporting on. Angie’s List needs to change their business model.

    ps. I didn’t find their service particularly useful.

14. 
    Alex
    July 23rd, 2010 at 4:45 pm

    Guys and girls who have been defrauded by Angie’s List, listen clearly: They are corporate executives who wish to rob you of all your money. Immediately write them via email and demand the cancellation now and give them a timeframe to cancel within (honestly, 1 business day should be sufficient if they have the customer service that Ms. Cheryl Reed claims they have). In your email, explain that the service has not lived up to the hype and that if they do not cancel your account (with email follow up giving you a “receipt”) then you will contact the BBB and will follow up to their offices with a formal letter written by your attorney to sue them.

    Cheryl Reed: your company is a thief. Your policy maybe buried in the “fine print” but does that make it right to betray your customers like that? Go ahead, get further brainwashed by Angie Hicks (the redneck leader of Angie’s List) and the rest of that exec staff. Angie’s List is just another .Com failure

15. 
    One Very Unhappy Customer
    September 1st, 2010 at 1:16 pm

    For a website that claims to ferret out the phoneys and boogeymen of the home repair / home improvement / services industries, while shining a light on industry superstars, Angie’s List does a one-star job with its own customer service department.

    It is nearly impossible to cancel an Angie’s List membership once you’ve given them your credit card number. The policy, buried in an 18 page single-type document which you click “YES” to agree to when joining online, states very narrow parameters that cancellations can be made.

    “Entrapment” is a word that jumps into my mind… much more so than “Customer Service”.

    Really – is this the best they can do?

    I’d consider going back to Angie’s List (when we’re ready to do a home improvement project) but getting OUT of an Angie’s List subscription is literally a P.I.T.A.! So, I won’t be coming back… I’ll just check the Better Business Bureau or YELP.com

16. 
    l.m.
    September 1st, 2010 at 4:55 pm

    Check this out…Angie’s List (without my knowing that their legal mumbo jumbo deeply imbedded in their policies allowed for automatic renewaL ) renewed my membership using MY Pay Pal ACCOUNT..

    I had it reversed immediately and said you have lost me as a customer because of your borderline illegal deception.

    Go to Yelp ..it is free and move away from this corporate structure with the so called ” Neighborhood Specialists”

17. 
    l.m.
    September 1st, 2010 at 4:57 pm

    How can we take action against Angie’s List for covert and illegal membership practices?

    Are there any attorneys out there?

18. 
    Ray Owens
    September 8th, 2010 at 10:56 am

    did not subscribe to angies list.nor do Iwant to

19. 
    jojomonkey
    October 12th, 2010 at 9:25 am

    I’m in the process of cancelling now – found this site just to see if other people had cancelled AL before. I think all of you are a bunch of babies at the part that AL screwed you over or robbed you. They are very clear about the fees and that it renews. I knew – so I don’t know how you people didn’t unless you didn’t bother to read. Let’s see how cancellation goes. Don’t expect anything tricky, but if they do – then I’ll report it here.

    BTW, I got the membership for a short time to vet and research contractors for summer work/fixings around the house.

20. 
    jojomonkey
    October 13th, 2010 at 3:14 pm

    I called the number above (1-888-888-5478) provided by Cheryl. Much to my surprise a real person picked it up instantly – didn’t expect that. She was friendly and asked if I wanted to proceed w/ Cancellation over the phone or if I preferred to use the online email feature. I said, let’s just do it over the phone. She transferred me immediately. My cell phone is crap at my house so I actually got disconnected (signal failure). So I said – no biggie. I wrote a cancellation request via the online ‘Contact Us’. There is a special ‘MemberShip->Cancellation’ subject option. The next day @5:26AM an online service rep. told me that my account was set to not renew and I can still enjoy the site till the remainder of my month. Pretty clear if you ask me. I just logged on to the site and went over to the Membership Management area and sure enough it says ‘Expires on Oct 26 2010′ unlike yesterday. Everything to me looks pretty good.

    Like I said before – some people complain for the sake of complaining and are a bunch of babies. Read the terms and use your head. AL has done good by me – esp. for $2.75 monthly fee.

21. 
    David Swedlow
    October 23rd, 2010 at 11:29 am

    I found Angie’s List helpful in general, but only needed them for a short period (about 3 months). I was pleased with the home contractors that I found through the service, but found that I could do about as well on my own with a little more leg work. After about 3 months of payment with no activity, I decided to cancel.

    I initially had the same concern. Looking at the FAQ and the legal document doesn’t make it so clear how to cancel. Google brought me here. I called the number Cheryl supplied and went to the ‘Contact Us’ link. The Membership -> Cancel link is fairly straightforward once you find it, but it would go a long way if I could get there directly from the FAQ.

    I’m guessing that since Cheryl didn’t mention the contact us link, that may be a newer method.

22. 
    Jamison
    October 28th, 2010 at 12:31 pm

    Hi Angie’s List,

    I recently closed on a new house. I went to sign up for Angie’s List today to get some reviews for a few companies that I will be needing. I entered my email address, chose a password, had my credit card sitting on the desk, and then there was the “I Agree To The Terms and Conditions” button. I clicked the link to read the terms before entering my credit card.

    Long story short, I skimmed through the Terms looking specifically for the cancellation and auto-renewal terms. When I read that you had to mail a “certified” request through the U.S. Mail or fax, or call in order to cancel, I exited the website without entering my credit card information.

    I knew before I even typed “Angie’s List cancel” into google that I would find infuriated customers. And sure enough, the top search results were “I hate Angie’s List”, “Angie’s List scam”, “Can’t cancel Angie’s List”, “Ripped-off by Angie’s List”, etc. That is what lead me here.

    True, it is stated buried in the Terms and Conditions. But on the very simple sign up screen, it doesn’t even state that the charges will be repeated, much less the nightmare corporate policy of cancellation. The Angie’s list representatives might speak with a silver tongue the tongue is nonetheless forked. The deceit is deliberate and calculated.

    Here’s some advice Angie’s List. Play the cards straight when dealing business with your clientele. Sure, that Ace up your sleeve or the card being dealt from the bottom might give you an advantage temporarily, but when your customers detect the cheating, and the will, they will walk away from the table and not return.

    You lost at least one eager customer today.

    Adios,
    Jamison

23. 
    rstump
    October 28th, 2010 at 1:08 pm

    I signed up for Angie’s list using Pay Pal thinking it was a one month payment and I would have to choose to pay and to continue the service. Wrong…started to get emails from Pal Pal saying Angie,s list had billed my account. I went to the Angie’s list website to look at my billing history…guess what? No kind of billing history, statements, payment information etc. that I could find anywhere. I thought well maybe these emails from Pay Pal are just a lame phishing attempt. The next month another comes…hell I did not even know paypal offered automatic payments…I then contacted paypal and filed a complaint and they refunded my account within 2 days. By the way..where is the page on Angie’s list where you get to rate Angies’s List???? I guess they would rate pretty low judging from what people are saying on the net about them. The site was totally useless to me living in a rural area..almost none of the local services were listed and what did come up was 30-50 miles away. Kudos to Pay Pal…Phooey on Angie’s secret list:)

24. 
    Angela
    November 8th, 2010 at 7:51 pm

    Yeah Cheryl – it’s so easy. If it were so easy, then why do I get directed to a glorified voice mail, or an online form that never gets looked at? I have tried to cancel my subscription for 5 months in a row now. I think the blogger should publish your email address so we can get our money back.

25. 
    Bobby
    November 17th, 2010 at 12:41 pm

    Ditto. VERY annoying – no other company I know of uses the same practices. I just sent them an email – let’s see how it works… Will tell anyone from now on to beware of AL. Myself, I didn’t get ANY value out of them… and now can’t even cancel my membership online. Strange that they still exists…

26. 
    JerryB
    December 7th, 2010 at 7:04 pm

    I nearly NEVER agree to automatic payments, so I was SHOCKED to see a $69 charge on my creditcard — which brought me to within $8.50 of going OVER my Limit!! Was I aware 12 months ago that I was forced/tricked into an automatic renewal? I dunno; maybe. Is there a reason that Angie’s List spams me all year long, then sends NO Notification before slamming my cc for nearly twice what I paid to enroll? YES; YES THERE IS – They wouldn’t be able to keep their lights on if they were Not DECEPTIVE. They were very polite on the phone about canceling and refunding in-full immediately (keeping my fingers crossed nothing else hits my cc in the next 48 hours). I should have canceled months ago and asked for the pro-rata refund. I found the site to be very nearly worthless. I understand that they have to control their liability, but their rules for making reports are FAR too restrictive. I had MANY businesses that I wanted to file reports about. For, I assume, the same reasons, they had no reports at all on MOST of the businesses that I wanted information about.
    HUGE Waste of Time.
    I’ll get more active on Yelp! and Kudzu ~

27. 
    JerryB
    December 10th, 2010 at 1:33 pm

    Well, I got my refund – posted in 2 days. Did I get the 110% they promise? No.
    Got a few hours to spend reading mostly contractor’s complaints about Angie’s List? http://knaddison.com/technology/why-angies-list-sucks

28. 
    Paul N Tampa
    January 4th, 2011 at 6:05 am

    I signed up fro the ONE Month deal and it has been taking it each month..Im sure it was some thing in the fine print that I DIDNT read..thats ok..fool me one time and thats all it takes..I will not ever use or tell any one about this page again..

29. 
    jim
    February 10th, 2011 at 9:24 am

    Angies List Insulted My Company and bullies you GREAT customer Service EVAN HOCK http://www.angiesconlist.com

    My Company received a poor review from a “non client”. We were able to prove the person posting was not a client however Angies List would not remove the post. Their suggestion was to have our clients purchase memberships or submit a marketing peace from their company to “our clients” and have them submit free reviews to another portion of thier site. Obviously this would promote their site and give the impression to our real clients that we support their forum. We believe this is extortion. They allowed “non clients” to post false things about our company and then told us to have our real clients purchase memberships to dilute the bogus posts. We actually caved into this extortion and purchased memberships for our actual clients so people would see real reviews not just bogus posts. Angies List claimed that because we purchased the memberships for our clients they felt we fabricated the postings and deleted our real clients memberships. Obviously this is a harmful action.

    Here is what Evan Hock, Operations Manager @ Angies Help Desk Wrote To Our Company.
    Because We Did Not Follow Their Suggestions To Promote Their Company He Insults Us By Saying Our Method Was Fraudulent
    Wonderful Customer Services ” Evan” We Appreciate Your Comments AND FALSE ACCUSATIONS
    Here are his comments: Please reach out to Mr. Hock and tell him what you think about his customer service skills towards a forced member here is his number and email: EVANHO@ANGIESLIST.COM or Phone: 317-396-9622

    HIS COMMENTS : Further, I have reason to believe that your involvement in gathering some or all of these reports is beyond the mere purchase of the memberships. I believe that you have set up these accounts, and have submitted the reports on your own business in an effort to falsely inflate your rating on our service. It should be noted that the penalty for self reporting is a one year suspension from the list, during which time your profile would not be available in category/keyword searches, and would contain a notification of the activity we found. Angie’s List has not suspended your business while our investigation is being conducted, but we reserve the right to do so. We will be removing the aforementioned reports today. By doing so, Angie’s List is in no way singling you out. Rather we are acting in accordance with our published guidelines. To not enforce the guidelines would be to give you special treatment, which Angie’s List cannot and does not do.

    If you need help gathering service reports by legitimate means, we have a number of free tools at your disposal. Most notably, we offer a program called “Fetch” through which we will contact your clients on your behalf to gather feedback on your business. I understand you may have thought it necessary to purchase memberships for your clients, but with nearly 50,000 Angie’s List members in the area, I think you might be surprised how many of your 9000 happy clients are already members, and would thus be eligible to give you a report. If you’d like information on this free program, please let me know.

    I AM A MEMBER: NICE INSULT EVAN FRAUD IS A DIRTY WORD AND WONDERFULL CUSTOMER SERVICE. EVEN BRAGING ABOUT YOUR CUSTOMER COUNTS, THAT MAKE ME A CUSTOMER FEEL SO WARM.

    ANGIES LIST RESPONSE TO THIS COMMENT: NONE

    Remarks About Angies List The Complaint / Or Other #1

    ——————————————————————————–

    Who Submitted the Complaint OR COMMENT: Anonymous
    Date:02-09-10

    I AM A MEMBER OF THE ANGIES LIST SITE. WE FOUND NO VALUE WITH THE MEMBERSHIP. BEWARE IS OUR RECOMMENDATION

    Remarks About Angies List Complaint / Or Other PENDING REVIEW

30. 
    Jewel
    February 17th, 2011 at 3:45 pm

    I’m a software developer, and Angie’s List is pulling a fast one with the cancelation. There is no obvious link for canceling. Take me 2 seconds to create a link. It’s not hard for a website developer to create a cancelation page with a form for the user to fill out and submit to access an API that handles the cancelation. I know firsthand cause I do this for a living. Nope, Angie’s List intentionally makes it a little more difficult to cancel, in the hopes you are too lazy to follow through. Match.com used to pull this crap too. Making it difficult to cancel, and not allowing you to opt out of auto-renewal. Guess Match.com got in trouble for it, cause they changed that. Write you’re Better Business Bureau and file a complaint. That may get something resolved.

31. 
    jeff
    February 21st, 2011 at 9:36 pm

    Yeah canceling is a BS thing there, and now i get to spend my time off hunting down information on how to cancel.. maybe the BBB will have better luck

32. 
    Aaron
    March 24th, 2011 at 9:39 am

    This is definitely a problem they need to get taken care of. I bet there’s no review for angies list on angies list… :/

33. 
    Aaron
    March 24th, 2011 at 10:01 am

    If you are being billed via paypal you can also block them from billing you via paypal while you hope angies list cancels your account.

    Login to your paypal account, and go to the page:
    https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_manage-paylist

    Click on “Angie’s List” and then click the cancel button. I’m sure Angie’s list will be more willing to cancel your account once they lose access to your money.

34. 
    Matt
    March 29th, 2011 at 8:52 pm

    No problem here, I just canceled via the “help” form on the website. Sent the request lastnight, got confirmation today.

35. 
    Victor
    March 30th, 2011 at 9:14 pm

    I clicked on ‘Contact us’ and used the online messaging tool to send Angie’s List my cancellation notice.

36. 
    justin
    April 23rd, 2011 at 2:14 pm

    I just posted my company on angies list. really getting pissed off that I keep calling and calling them and they don’t even answer the phone. it rings until the phone company voice that says to give up and try again later. I now regret putting my company on the list but I can’t figure out how to remove my company.

37. 
    I Hate Angie
    April 27th, 2011 at 6:56 pm

    I have been an Angie’s list member for almost a year. I have found absolutely no value whatsoever in my membership. Very few companies are actually reviewed. When I looked for companies in my area, they gave me names of companies 30 miles away. It was a joke. The reviews are no better than what you could find on yelp.com. If you’re looking to find a contractor for house work, you can get someone through servicemagic.com, which is a totally free service.

    The Angie’s list agreement says you can call, fax, email, or send a letter by certified mail in order to cancel. I think that certified mail is the best way to go, because you have proof that they received your notice of cancellation. Here’s the relevant language in the agreement:

    YOU MAY CANCEL YOUR ANNUAL MEMBERSHIP BY PROVIDING ANGIE’S LIST WITH NOTICE OF YOUR DESIRE BY CONTACTING ANGIE’S LIST BY FIRST CLASS CERTIFIED MAIL AT 1030 EAST WASHINGTON STREET, INDIANAPOLIS, INDIANA 46202, BY TELEPHONE AT (866) 623-6088, BY FACSIMILE AT (866) 670-5478 OR BY EMAIL AT memberservices@angieslist.com.

    I’m an attorney, and I’m going to send my cancellation by mail. If they charge my credit card, I will dispute the charge with my credit card company and file a complaint against them with my state’s attorney general’s office.

    I hate Angie’s List. It’s a massive ripoff. F**K YOU ANGIE!

38. 
    I Hate Angie
    April 27th, 2011 at 7:22 pm

    Oh, one more thing…
    I just want to respond to a couple of the d-bags above who say stupid crap like “it’s your fault, you should read the fine print.”

    My answer to that – suck it.

    No one has time to read that crap. I’m a lawyer and I don’t read that crap. f you actually took the time to read every single word of your credit card agreements and addenda, rental lease, employment agreement, cell phone contracts, car loan terms, student loan terms, cable contract, electric agreement, gas bill, water/sewer service, waste collection service, health insurance, life insurance, car insurance, renters/homeowners insurance, flood insurance, bank agreements, financial prospectives, investor proxy letters, 401k, IRA, Social Security, DMV license renewal information, child day care agreement, 529 college account, warranty and proof of purchase of every item in your house over $50, return policy at Target, and any other crap that normal people have to deal with, you would never leave the f**king house. Now, all of those things are much more important than a stupid fee for access website like Angie’s list, so if anyone at Angie’s list sincerely believes that people actually read that agreement, they are delusional and can go to hell. Bite me Angie.

39. 
    dugweb
    May 3rd, 2011 at 9:23 pm

    well angies list is a 50/50 scam… they will make bank off you 4 joining,, and they make it hard to quit..ive seen many of these credit card sites, thats how they REALLY make money… really…. well use a credit card, then you can call your cc company – dispute it.. and really quit. no problem….NO BIG DEAL! Your credit card company is on YOUR SIDE! Really…. as for some posts here…. well maybe angie her self does some posting… hehehe – and then kinda makes a lil cash from the contractors as well…. maybe sorta a blackmail thing… dunno kinda a mob like money scam huh? Angie you will rot in hell! I wonder what Angieslist rating is on her site?

40. 
    dugweb
    May 3rd, 2011 at 9:37 pm

    if angies list makes a ton of cash from ads. why do they want you to give a creditcard number? i mean really? the website makes a ton of cash via ad’s. and yet they want money from you as a consumer,, and they also solicit money from contractors as well.. I work for a plumbing contractor and we get solicitations from angieslist for some unknown reason (figure it out your self) (and angie will prob post a reply to this post -! really) angieslist is a money making machine – using a nice cute name,, but they are in it to make money. remember that! you can get the same info via BBB and using your brain (and google) and maybe ask someone you know to ask others they know about a contractor or job you need done. REALLY!

41. 
    dugweb
    May 3rd, 2011 at 9:53 pm

    one last babble rant… i bet the owner of angieslist owns a multi million dollar house – with house keepers, and a few nice very nice cars, and takes very nice vacations- very sweet ones, all because of our credit card payments…. a nice biz plan for her….dont ya think.. huh

42. 
    karl b
    May 5th, 2011 at 9:57 pm

    Just update your payment information before the renewal date, and change the name on credit card, the expiration date, and the card number.

43. 
    Justin
    May 7th, 2011 at 2:46 am

    Netflix takes 15 seconds to cancel their membership and can be done with a few clicks of the button…if Angie’s List was considerate of customer experience, they’d make the process this easy too and probubly make more money too!

    Netflix stock is over $200 a share…how much is angie’s list worth?!

44. 
    Mk
    May 13th, 2011 at 1:00 pm

    I found it easy to cancle on phone i also found it a worthless site in my area

45. 
    CR
    May 31st, 2011 at 7:10 pm

    I signed up for an annual membership hoping for some help with a new home, only to find that all of the businesses were an hour away. I left myself a calendar notice to re-evaluate the membership, but found out that the auto renew isn’t on or near my anniversary date. I tried to find the cancellation policies through my log in, but ended up googling it as many mention above. Found out that I need to cancel no later than 5 pm eastern time the day before my auto renew. Guess what? That’s tomorrow and I am on the west coast. I called and was told the lines were really busy right now, and the shortest wait was 35 minutes. My gut was telling me something seemed strange, so I searched for cancellation issues and found this site, and many more. In the mean time, I canceled the paypal billing agreement and sent Angie’s List an email. I thought the list would help, but didn’t like the proximity of the businesses to my location, so I never really used it. Having encountered the issue with cancelling the membership will make me strongly dissuade any one I know from signing up.

46. 
    dugweb
    June 1st, 2011 at 5:38 pm

    well,, if anyone needs a contractor of any type… ask for refs, ask your friends, and check the contractors license number online via your states license agency for any complaints, also check the local BBB, add up all the numbers and do the math your self… angies list has coupons for local vendors… dont trust that crap…. get 3 estimates from various contractors and do the math u self… and dive into to the internet world and check them out… really.. if u cant swim then ask someone u know to try to for you.. and beware of contractors (plumbers) who get paid by commision and not by the hour..use your brain and any resources you have to figure this out.. BE SMART.

47. 
    Burt
    July 5th, 2011 at 5:22 pm

    Angies List sucks

    Signing up was easy
    Thought I had selected 1 month
    Charged me for 4 months and when I noticed this Cancelling was hard.

    They have lost my trust, I will actively advocate against them whenever asked.

    Poor company – Good riddance

48. 
    Denise
    July 7th, 2011 at 2:43 pm

    I just cancelled my Angie’s list subscription. I had signed up and loved the service, but now we moved to a new area and it’s not really used here. We moved over a year ago, so I forgot all about it, but then I saw a renewal charge on my credit card. I called Angie’s list and within 3-4 minutes, cancellation was complete and the fee has been refunded.
    Good service for me :-)

49. 
    Rod
    July 11th, 2011 at 2:57 pm

    Geez, after the difficulty I’ve had just trying to get them to stop sending me EMAIL, why would I EVER send them MONEY?? Same deal, once you’re ON their “list”, you can’t get off of it. My Droid locked up three times today, just by clicking on the “Unsubscribe” button that they mysteriously scroll down the page as you try to click on it…

50. 
    Francine
    July 24th, 2011 at 4:54 pm

    Same here. Bad company. I hope Eddie’s site continues to come up high on the google search returns. Google and Eddie beat Angie and doesn’t need to pull crap like making cancellation hidden and getting people to sign up thinking there are reviews, but are actually just listings.

51. 
    Olivia
    August 3rd, 2011 at 3:51 pm

    Oh no! I should have looked this up before signing up. What crazy company doesn’t have a “delete account” button these days?!

52. 
    Lynn
    August 4th, 2011 at 12:38 pm

    Just paid for a year membership and immediately tried to turn off the automatic renewal, but couldn’t find that on their site. After exchanging multiple emails, they stated that I had to request this from them, which I have done repeatedly. I asked them to make this change yesterday, so we’ll see.

53. 
    Susan holley
    August 13th, 2011 at 11:49 pm

    Cannot believe they rate companies and make it so hard to cancel their own subscription. Unacceptable for a business.

54. 
    Jim
    August 14th, 2011 at 12:34 am

    I know it’s in the fine print that you agree to but I don’t think websites should be allowed to do auto-renew unless you yourself set the option and want it. It is really BS that they can get away with doing that. The state Attorney Generals should do something about that to make it illegal. I was going to join AL but now that I know they have that I will not be joining. It is very deceptive hiding it in the legal mumbo jumbo. They may think they are smart but it is actually a very stupid practice and will lose much more money for them because people do get outraged when they see what happens and how much time they have to spend to address the proble.

55. 
    df
    September 28th, 2011 at 11:12 am

    They sure do have a lesson or two to learn from the likes of Zappos. Here’s my chat LOG so you’ll know what you’re in for (names changed for privacy):

    Time of Chat: 2011-09-28 11:50:14
    Length of Chat: 00:09:43
    Coordinator: AL
    Chat with: xx@xx.com
    2011-09-28 11:50:14 df Please cancel – moving out of country
    2011-09-28 11:50:38 AL
    Hi df, my name is AL. Thanks for contacting us today. Let me pull up your account to help with this. One moment.

    2011-09-28 11:53:14 AL
    Alright,it looks like you had recently renewed with us this past summer and still have some time left on the acount. Do you have a family member or friend who might want to use the service for the remaining time?

    2011-09-28 11:53:47 df
    I guess I should have said “Don’t renew”

    2011-09-28 11:54:15 df
    It would be much better if your system provided for this rather than force me into this interaction cycle

    2011-09-28 11:54:45 AL
    I’m not sure I understand?

    2011-09-28 11:55:15 df
    I DO NOT WANT TO RENEW MY MEMBERSHIP. CANCEL THE AUTO RENEWAL

    2011-09-28 11:55:42 AL
    I have. But you have many months left are going to be out of the country. Do you have a friend or family member who might like to make use of the service?

    2011-09-28 11:55:53 AL
    We can transfer the access to them.

    2011-09-28 11:56:31 df
    I WILL NOT BE MOVING FOR A FEW MONTHS. I MAY USE SERVICE BETWEEN NOW AND THEN. i JUST WANT ACCOUNT TO NOT AUTO RENEW

    2011-09-28 11:57:06 AL
    Alright. David, I’m not trying to be difficult, please stop type-shouting at me. I apologize for the confusion.

    2011-09-28 11:57:28 df
    Your system just got me really annoyed.

    2011-09-28 11:57:40 df
    I should be able to just click a button

    2011-09-28 11:57:52 df
    not have to launch a chat and waste 5 minutes of my day

    2011-09-28 11:58:08 df
    It feels scammy

    2011-09-28 11:58:18 AL
    I’m sorry for any inconvenience. Again, though, your account has been set to expire. We want each cancellation to be handled by a person. For example if you’d not be able to use the serivce, it would have been wasted months. This way someone coudl have used the service.

    2011-09-28 11:58:26 df
    Especially for a company that is supposed to be about helping consumers

    2011-09-28 11:58:44 df
    sounds scammy

    2011-09-28 11:58:51 df
    just give us users a button to click

    2011-09-28 11:59:09 df
    and put a chat option or transfer option right there on page

    2011-09-28 11:59:18 df
    Do pass on my chat to management,…

    2011-09-28 11:59:31 AL
    I will. Is there anything else I can help you with today, though?

    2011-09-28 11:59:41 df
    No. Just pass on chat to mgt.

    2011-09-28 11:59:44 df
    Thanks

    2011-09-28 11:59:53 AL
    You’re welcoem. Have a good day.

    2011-09-28 11:59:57 AL Session was closed by: AL

56. 
    Pam Shooner
    October 23rd, 2011 at 12:16 pm

    Our horror story regrading Angie’s list involves us purchasing “The Big Deal” service for dryer vent and line cleaning. The email received from them regarding the “deal” is dated April 19, 2011. The picture showed an aluminum foil vent line just like ours, so we ordered the service for $79 (reg. $150). The rep from Dryer Vent Wizard, “a highly rated Super Service Award winner on Angie’s List,” came to clean the vent and line on Sept. 9, 2011. We thought that he was going to get started cleaning the vent, but instead he handed us an estimate for an installation of a new dryer vent line. With a “discount” $150 (remember we had already paid &79), the balance due for the installation was an additional $129 dollars. The rep explained that they cleaned with wire brushes that could pierce the foil so they couldn’t guarantee that the line wouldn’t be damaged, nor would they be responsible for the cost of replacement if that happened. When asked why they pictured the foil type of vent hose rather than the type he described as being necessary for the “deal” to be guaranteed, he just repeated what he said before. I told him not to bother. My husband called Angie’s list and talked to a Chelsea. After hearing the story, she apologized and said that our money would be refunded. From that date, Sept. 9 until yesterday, October 22nd, we have had numerous phone calls and speaking to a Chelsea, Ashley, Joseph, Josh, Chelsea again, Maya, and Andrew, we are still trying to get our $79 refund.

    Needless to say, after once again trying to get it resolved yesterday and after speaking to a fifth person(I stopped recording names), I was getting a bit testy in my tone of voice. I insisted on talking to a supervisor who could just cut us a check and get it int he mail. I also said I did not want to be put on hold for another endless amount of time and ending up disconnected again. (I suspected that they were doing it on purpose because it happened twice before I lost my temper.) Each time I called back I had to retell the entire story. I said read the records, surely you must be keeping them. Just give us our money or let me speak to someone who can. The last time I was put on hold, the Lucille Ball theme song played over and over again in a continuous loop, then, just as I thought I heard clicks that indicated someone coming back on the line, I was disconnected once again! I would like to sue them so badly, but for $79 it would be for the principle of the situation and we don’t have the time or money.

    It woudl be helpful to know that they said that they had sent it to us on Sept 20th to our card ending in XXXX, but we had told them back on the 9th that the account had since been closed and had given them new info. Chelsea told my husband yesterday that they had to send the refund to the account number used to purchase the services and to call the bank. I said that was ridiculous. If they truly had, that was stupid and being the dissatisfied customer, the onus should be on them, not us, to check things out so they could refund our money as soon as possible.

    Have you heard of this kind of “switch and bait, then make it impossible for the customer to get his refund” tactic happening to anyone else? If you have any advice as to what could be done to help us get satisfaction and our money back, we’d really appreciate it. We’re going to file a complaint with the BB, but want to do something more than that.
    Thanks in advance for reading this complaint.

57. 
    JOCKSOX
    December 5th, 2011 at 8:10 pm

    I am a contractor who gets “leads” from Angie’s List. My “Preferred Placement” bill was double this year. Went to $20 GRAND!!!

    Now you know why your contractor bill is high….

    YUP. I Hate Angie’s List too.

    B has you by the balls…..

58. 
    Ginger
    January 3rd, 2012 at 2:13 am

    I have decided to cancel Angie’s list, and was looking for the link and ran across this site. Look out Angie, I’m pissed in advance.

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